Returns & Refunds

Before returning anything

Please contact us before sending a return so we can confirm eligibility and provide the correct instructions and return location.

Hygiene-sensitive products

For health and hygiene reasons, intimate products may not be eligible for return once seals, protective packaging or product packaging have been opened, except where the item is faulty, damaged or otherwise covered by mandatory consumer rights.

Unused eligible items

Eligible items should be unused, unopened and in resaleable condition with original packaging. Return-shipping responsibility and any applicable deductions depend on the reason for return and applicable law.

Faulty, damaged or incorrect items

Contact us promptly with your order number and a description of the issue. We may ask for photographs or other information needed to resolve the problem.

Refunds

Approved refunds are normally issued to the original payment method. Banking and payment-provider processing times can vary after a refund is submitted.